"No fucking way!" That's what you want to hear from your customers. As in: "No fucking way! That's really what we wanted all along. After trying with other options, how is it you got it SO fast?! That's amazing." You get to that by delighting them. And asking the right questions. And —while having a broad range of understanding— with a deep knowledge of what you're really good at. And willing to understand. To listen to get it, not to reply. And pushing them back on their thinking. And showing them the door. |
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If you're going to discount, here's a more detailed view of yesterday's rules: Specific.Needs to explain WHY they're getting the discount. In exchange for something in return.Needs to say what's being given in return for the discount. Explicit.Needs to be stated in the proposal what, how and why the discount is there. Time-bounded. It has to be in a defined timeframe.Needs to be a take it now, or leave it. Written at the end of the quote/proposal for what it is "Discounted price".Price →...
Giving discounts: taking a price off of something —or adding something up to your offering. But... what's the reason (or reasons) to give a discount? Is it to give it when they ask for it? Is it to close the deal? Is it because you have no power in the negotiation? Is it because they have all the power in the negotiation? Is it because you can't say No? Is it because they don't have money? There can be a million reasons (or even more). And that's fine. One thing you can ALWAYS say, and need...
Do you give discounts? If so, how does that go?